When you sign up for your Bookeo Tours & Activities free trial, you get access to all the features for 30 days. The 30-day free trial starts on the day you sign up for the trial. No credit card is required to start your trial.

Waivers add-on
The free trial for a Waiver Plan starts on the day you create your first waiver template.

When your Bookeo Tours & Activities trial period is about to expire, you will receive an email asking you to upgrade your plan to a paid plan. To upgrade your plan, you will have to input your credit card details into your account in the billing section. Your credit card will be automatically billed every month until you cancel your subscription.

Waivers add-on
You’ll receive a notification when your Waiver Plan free trial is about to expire. To continue using this feature, you’ll need to upgrade to a Waiver paid plan. If you no longer wish to use waivers, you do not need to subscribe to a Waiver plan. You can continue using Bookeo Tours & Activities without the waivers add-on. If you choose not to upgrade to a paid Waiver plan, all previously signed waivers and created templates will still be accessible from your dashboard.

No. Bookeo itself does not charge commissions on payments. We only charge the low monthly fee. Bookeo integrates with major payment gateways to let you accept online payments in a safe, encrypted way. Each payment gateway normally charges a fee to process payments for you.

The number of bookings is the number of reservations per month. Please note that if a customer makes a booking for 3 people, it is counted as one booking.

You are billed on the date you subscribe to a Bookeo Tours & Activities paid plan and every month thereafter until you cancel your subscription. For example, if you subscribe on the 30th of December, you’re billed on the 30th of January, the 28th of February, and so on.

We accept Visa and Mastercard. Other payment methods are available upon request.

Yes. If you are dissatisfied with the service for any reason, and you want to cancel your Bookeo Tours & Activities subscription within 30 days of first subscribing to a paid plan, you can get your money refunded. Just contact us specifying your username and email address. This 30-day guarantee is added to your 30-day free trial period, so you effectively get 60 days to test Bookeo Tours & Activities risk-free.

The 30-day money-back guarantee is only offered for Bookeo Tours & Activities paid subscriptions and not for paid Waiver Plans.

Yes, sure. You can upgrade and downgrade your Bookeo Tours & Activities and Waiver plans anytime.

If you have a seasonal business, we can freeze your account during your off-season, with a 70% reduction on your monthly subscription plan. During these “frozen” months, you pay only 30% of your regular monthly fee. When your account is frozen, you won’t be able to accept or create new bookings or collect signed waivers, but you will be able to keep all your account settings. When your new season starts, we can disable your account’s frozen status, allowing you immediate full access to accept and create new bookings and waiver signatures.

You can cancel your Waiver Plan subscription at any time, directly from your account dashboard, in account > Pricing and subscription, by selecting the No waivers plan. Please note that when you switch to the No waivers plan, all existing signed waivers will be immediately deleted. To retain stored signed waivers, an active paid Waiver Plan subscription is required.

You can cancel your Bookeo Tours & Activities subscription at any time, directly from your account console, in account > cancel your account. There is no need to call, write, or email us.