The preferred escape room booking software worldwide

Yes. Bookeo’s escape room scheduling software supports online payments and deposits right inside the booking flow, so players can lock in a time slot as they reserve a game. With Bookeo’s escape room booking system, guests can view availability and complete their reservation online, then pay the full amount, pay a deposit, or follow the payment rules you set for each experience.

To take payments online, Bookeo integrates with established payment gateways like Stripe, Square, and PayPal, so customers can pay securely at checkout using their preferred method.

Bookeo also gives you flexible controls for payment terms at the experience level. You can require full prepayment, collect a deposit, request customers leave credit card details, or allow bookings without requiring online payment. If you want more flexibility, Bookeo includes a Pay Later (deferred payment) option, letting customers choose whether to pay at checkout or afterward, and a Pay Balance option so customers can pay the remaining balance online.

For on-site payments, Bookeo can integrate with Square POS so you can accept in-person card payments (tap/dip/swipe) while automatically recording the transaction in Bookeo.

And importantly, Bookeo doesn’t add commissions on online payments, you pay Bookeo’s plan fee, plus the standard processing fees charged by your payment provider.

Yes. Bookeo’s escape room scheduling software includes automated booking confirmations plus email and SMS/text reminders to help reduce no-shows and keep players informed. Email reminders can be enabled and scheduled to send a set amount of time before the booking starts. SMS/text reminders are also available, and you can choose how far in advance they go out (note: SMS reminders require purchased credits).

Branding is built into email communications. Bookeo lets you customize confirmation/reminder emails with your logo, business contact details, social media icons, and customized messages, including messages that can vary by what’s being booked. 

On the operations side, Bookeo can notify the account owner and staff users about booking events via email or SMS, with notification rules and filters you can configure.

Bookeo’s escape room scheduling software is built on a cloud-based, PCI-DSS compliant system architecture designed for reliability and security. It uses triple server redundancy and automatic server replication, switching datacenters when needed to keep bookings running smoothly.

For data protection, Bookeo performs continuous real-time backups to replica servers and also stores four daily backup snapshots on separate redundant cloud servers.

On the account-security side, Bookeo supports Multi-Factor Authentication (MFA) (which you can enforce for staff), password security policies (including complexity guidelines and expiration rules), and anti-phishing protection for notification emails.

Yes. Bookeo’s escape room scheduling software provides a mobile interface that automatically detects when someone is booking from a phone or tablet and shows an interface designed for that screen size. On the admin side, all functions available on desktop are also accessible on smartphones and tablets through the mobile interface.

Yes. Bookeo’s escape room booking software is designed to help you avoid booking conflicts. Once a time slot is taken, it won’t remain available to be booked again. Bookeo also offers an additional safeguard that can be enabled by their support team: it prevents the same customer (identified by email address) from being booked into overlapping time slots by displaying an error message and blocking the duplicate booking attempt.